Call, text, or message us on WhatsApp or Facebook. Tell us where you are and what you see, and we will pass it to the nearest service centre.
- CallSpeak to an operator and report the fault straight away.905Call now
- Send an SMSText us your location and what you see. No data or internet needed.9105Send SMS
- WhatsAppSend a message or a photo of the fault on WhatsApp.+251 90 751 8289Open WhatsApp
- Facebook messageSend a private message to the EEU Facebook page.@EEUOfficialOpen Messenger
In danger? Call 905 now.
A fallen or sparking wire, smoke or a burning smell can kill. Keep everyone at least 10 metres away and call the free hotline 905. Do not wait for a reply to a message.
What to tell us
- 1Where you are: your area, sub-city and a nearby landmark.
- 2Your meter number or contract number, if you have it.
- 3What you see: no power at all, flickering, a fallen wire, or a damaged transformer.
- 4A phone number we can reach you on.